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EVENOR

Proof of concept

Reception and booking voice agent

Front desks miss calls during the busy hour and after closing. Every missed call is either a lost appointment or a callback somebody has to remember to make.

A voice agent waveform answering a call and booking a slot

What we built

  • A voice agent that answers instantly, greets the caller and understands natural speech including code switching between English and Malayalam
  • Caller lookup against the existing customer records so returning callers do not repeat themselves
  • Live availability checked in the calendar, with the appointment or table booked during the call
  • A confirmation message sent to the caller and a written summary filed against the record
  • Handover to a human whenever the request falls outside what the agent is allowed to do

What came out of it

In the proof of concept the agent handled the routine booking and rescheduling calls end to end, and every other call reached a person with the transcript already attached. Nothing rang out.

Services behind it

Voice agentsAI agents
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Related proof of concept work

See the whole library