Healthcare and clinics
Front desk voice agent across multiple sites
One number for three clinics, answered instantly and booked during the call.
Proof of concept
Order and stock support agent
An online retailer's support inbox is dominated by where is my order, is this back in stock, and can I change the delivery address. Each answer is quick, but every one requires a person to open two systems, and the volume peaks exactly when the team is smallest.
What we built
- An agent that answers order status, stock and delivery questions from the live order and inventory systems rather than a static article
- Identity checks before anything account specific is revealed
- Address and delivery changes made directly where the order stage still allows it
- Returns started in the conversation with the label issued at the end of it
- Escalation to a human for anything about damage, refunds or complaints, with the full thread carried across
What it showed
The proof of concept resolved the routine order and stock questions inside the conversation, and passed everything sensitive to a person with the account history already gathered.
What a live engagement needs
A live version needs read access to orders and inventory, the rules on what may be changed after dispatch, and agreement on what the agent must never handle alone.
Services behind it
Related proof of concept work
See the whole libraryFinancial services
Invoice and purchase order reconciliation
Supplier documents read, matched and reconciled before anyone opens the inbox.
Logistics and supply chain
Shipment exception triage from supplier email
Carrier and supplier mail read on arrival, with only the real problems surfaced.