Healthcare and clinics
Front desk voice agent across multiple sites
One number for three clinics, answered instantly and booked during the call.
Proof of concept
Shipment exception triage from supplier email
A freight desk receives hundreds of carrier updates, customs queries and delay notices a day, all as free text email. Most need no action. The few that do are buried among the ones that do not, and they are usually found once the delay has already cost something.
What we built
- Classification of incoming carrier and supplier mail by shipment, event type and urgency
- Extraction of the reference numbers, dates and locations from the message body and its attachments
- Automatic matching back to the shipment record, with the update written against it
- An exception queue holding only what needs a decision, ordered by how much time is left to act
- A daily digest of what moved, what slipped and what is still unanswered
What it showed
In the proof of concept routine status mail was filed against the right shipment without anyone reading it, and delay and customs exceptions appeared in the queue within minutes of arriving.
What a live engagement needs
A live setup needs mailbox access, the shipment reference formats actually in use, and the desk's own definition of what counts as urgent.
Services behind it
Related proof of concept work
See the whole libraryFinancial services
Invoice and purchase order reconciliation
Supplier documents read, matched and reconciled before anyone opens the inbox.
Retail and ecommerce
Order and stock support agent
The same forty questions answered instantly, against real order and stock data.