Admissions and student query desk

What we built

• —A voice and chat assistant on the enquiry number answering fees, eligibility, dates, hostel and course questions from the institution's own prospectus rather than a generic model
• —Natural handling of English and Malayalam, including switching between them mid sentence
• —Campus visits and counselling calls booked into the real calendar during the conversation
• —Enquiry details written into the admissions record with the transcript attached, so nothing is re entered
• —Handover to a counsellor for anything about scholarships, special cases or complaints, with the context already on screen
• —A refusal path so the assistant says it will check rather than inventing a fee or a date

What it showed

In the proof of concept the routine admission questions were answered instantly at any hour, visits were booked without a person involved, and everything unusual reached a counsellor with the conversation already attached.

What a live engagement needs

Going live needs the current prospectus and fee structure as the single source of truth, the counselling calendar, and a fortnight of supervised calls before the published number is switched over.

Services behind it